Step 1: Proposals are usually sent out within 48 hours.
Step 2: When the proposal is signed WW will generate a deposit invoice.
Step 3: Receipt of deposit will generate an acknowledgment.
Step 3: Receipt of the signed acknowledgment will begin the approval drawing process. This can take a couple of weeks depending on volume.
Step 4: After approval drawings have been internally reviewed we will send for customers signature.
Step 5: Upon receipt of signed approvals, we will provide material requirements.
Step 6: Upon receipt of materials, we are generally 3-5 weeks from shipping.
Step 7: As production begins you will receive progress updates and a final invoice.
Step 8: When accounting notifies customer service of receipt of final payment, we will ship your order.
Step 9: Shortly after your shipment is picked up, customer service will send an installation map and tracking number for your shipment.
How is pricing determined?
Our pricing is determined by your materials, design, size, and quantity. Let’s break this down…
Materials: Resilient materials (VCT, LVT, Carpet, Rubber, Marmoleum) cut faster than stone, steel and glass.
Therefore, resilient is less expensive to cut.
Design: Your design maybe simple and not complex, therefore less expensive to cut.
Size: Less square footage, less expensive
Quantity: Adding a second logo will bring your overall costs down per unit. We can amortize the programming over the quantity.
How can I obtain a quote?
Please send an email to [email protected]. Include your name, company name, phone number, address and details for your project. Include any attachments. We prefer CAD files but high resolution pictures will work as well. If you have any other questions about how to obtain a quote please give us a call at 972-991-0972.
Waterjet Works lives by a realistic 80/20 rule. The answer to your FAQ’s will be accurate 80% of the time. There is flexibility in the other 20%.
Will you create a rendering prior to a signed proposal?
Waterjet Works has excellent relationships with numerous material manufacturers who include renderings as part of their service at no cost. They already have all the materials digitized and will provide the most accurate images. If we provide a color rendering, we will need to charge for our services and our color accuracy will be less than exact. We will provide an approval drawing as part of the process after receipt of a signed acknowledgement and a deposit.
Why do you need a deposit?
Your project is a “custom” project. There is no place else to go with your order if something should happen down the timeline. Your deposit pays for your programming of the approval drawing and is also a placeholder in the production queue when your materials arrive.
How often do you have to change an approval drawing?
80% of the time our customer service department asks all the appropriate questions in order to get your approval drawings correct the first time. 20% of the time we have to make changes to that initial approval drawing due to numerous reasons… errors on our part, errors on your part, errors by the design firm, materials being substituted, and the list goes on. We will provide one revision at no additional charge. Beyond that, there will be a charge applied to your final invoice. Our goal is “measure twice, cut once.” Better to change it on paper, then to redo an entire logo after installation!
How can I determine “accurate” material requirements in the bid process?
Based on our history, you can’t. You can get close. Our experience has been that if we offer material requirements, we will be wrong 80% of the time. The 20% is in VCT, for example. So many things change from bid date to approval date, such as color names in the wrong place, modified width of materials, tiles are specified and then it turns out to be plank, etc.
How can we shorten the production time?
Communication is a great place to start. Usually, we are waiting on materials. If materials are the only hold up, but have an expected delivery date, then we can better prepare to get your order taken care of in a timely manner. Also, logic prevails. If your logo is smaller and there are less pieces to the puzzle, then we can move it along quicker. We will do what we can to satisfy your needs. Please also know that in a crunch, there is always overtime.
I have been experiencing freight issues and delays, what has your recent experience been?
The global pandemic has most definitely caused both inbound and outbound freight issues. Our customer service department is focused on communicating all the information we receive.
How do you keep in touch with your customers?
The success or failure of most companies depends on excellent communication. Our Customer Relations Management (CRM) is a major part of our success. We have accurate records on all project details that can be quickly accessed by any team member. You will hear from us on a regular basis via email including work in progress photos, if possible.
Why should I do business with Waterjet Works in Texas when there is a local company that has a waterjet machine?
If your local company is in the design-driven waterjet business then maybe you should, although there are just a few of us across the U.S.A. who are focused on “design-driven” waterjet cutting. Having a machine does not make you an expert in handling the nuances of diverse materials and your individual needs. Take a moment to view our website to better understand our focus.
How do I know if Waterjet Works is qualified for my project?
Read our reviews! Visit our Google reviews page to hear about our customer’s experiences.